2.1. Cancellation (or postponing) of an individual, a mini-group or an on-demand group class may be done by the student (one of the students in a mini-group or group in agreement with the other students) no later than before 19:00 of the day prior to the day with a scheduled class (UTC+2 in summer — UTC+3) via our email: firstname.lastname@example.org or by telephone: +380 99 535 35 45. In this case, ALMA School won't charge you for the cancelled (postponed) class.
2.2. In case the class is cancelled (or postponed) later than noted in p. 2.1 of the Policy or if the student fails to show up without cancelling their class, the payment for the cancelled (postponed) class (either an individual or a mini-group class) will be charged amounting to 100% of the cost such class.
2.3. Cancellation of a daily group intensive class is not possible and the student will be charged. Missed daily group classes are not postponed to a later date, nor are they otherwise compensated or refunded.
2.4. ALMA School doesn’t work on Ukrainian national holidays and holiday-related non-working days. If the student wishes to have a lesson on these days, ALMA School may organise the lesson provided there are available teachers who work on these days.